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Quality

IOT's Quality Function is centred around fulfilling and positively exceeding the expectations of our valued external and internal customers in all our activities.Our key quality objectives are:

  • Consistently meet or exceed customer expectations by achieving excellence in efficiency and extending services conforming to customer requirements including relevant specifications, codes and standards
  • Continually improve and upgrade technology and processes for cost effective and high quality solutions
  • Train, educate and motivate all team members to participate in the preparation, implementation and review of the Quality Management System
  • Meet and improve health, safety and environment standards as applicable to services provided by us
  • Effectively communicate the Quality Policy using all suitable means of communication to ensure that it is well appreciated within the organization and also by customers
  • Continually improve the effectiveness of the Quality Management System in a systematic and planned manner and
  • Encourage our customers to provide regular feedback regarding our services and systems to facilitate continuous all round improvements to achieve customer delight

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